REFUND

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Our refund policy does not include a time limit. To be eligible for a refund, you must contact us by email at contact@the-uggoutlet.com with the address with which you placed your order and formulate your request. If you do not have access to your original address, show us a receipt or proof of purchase.

You must allow 24 hours at the latest to change your details after placing your order.


Refunds (where applicable)

Once we have received and inspected your case, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.

In accordance with our refund policy, please note that the cost of returning products is the responsibility of the purchaser. We are committed to ensuring your satisfaction when shopping with us, and if you need to return a product for any reason, please note that return shipping costs will be the responsibility of the purchaser. We aim to make the returns process as simple and convenient as possible for you. For more information on our returns policy, please visit the dedicated returns page on our website.


If your request is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If after completing all these steps you have still not received your refund, please contact us at contact@the-uggoutlet.fr.